Last Updated: October 2026

Direct Dental Solutions respects your privacy and is committed to protecting personal information processed through our website and business operations.

This Privacy Policy explains what information we may collect, why we collect it, how it may be used and the choices available to you.

  1. WHO WE ARE

Direct Dental Solutions

18 Park Road
Malvern
Durban
South Africa
4093

Tel: +27 62 786 0056
Email: sales@directdentalsolutions.co.za
Website: https://directdentalsolutions.co.za/

  1. INFORMATION WE MAY COLLECT

We may collect information including:

  • Name and surname;
  • Company or dental practice name;
  • Email address;
  • Telephone number;
  • Billing address;
  • Delivery address;
  • Order and purchase information;
  • Customer account information;
  • Enquiries and communications sent to us;
  • IP address;
  • Browser and device information;
  • Website usage information; and
  • Information reasonably required to process an order or provide customer service.
  1. HOW INFORMATION IS COLLECTED

Information may be collected when you:

  • Create an account;
  • Place an order;
  • Complete a contact or enquiry form;
  • Contact us by email, telephone or WhatsApp;
  • Request product information;
  • Subscribe to communications;
  • Browse or interact with our website; or
  • Otherwise provide information directly to us.
  1. HOW WE USE PERSONAL INFORMATION

Personal information may be used to:

  • Process and fulfil orders;
  • Arrange delivery or collection;
  • Communicate regarding purchases;
  • Respond to enquiries;
  • Provide customer support;
  • Manage customer accounts;
  • Issue invoices and transaction records;
  • Process returns or refunds;
  • Detect fraud or security threats;
  • Improve our website and services;
  • Maintain records required for legal, accounting or regulatory purposes; and
  • Send marketing communications where permitted.
  1. PAYMENT INFORMATION

Online payments may be processed through PayFast or another authorised payment provider.

Payment providers may collect and process information required to complete transactions.

Direct Dental Solutions does not store customers’ complete debit or credit card details on its website.

  1. SHARING OF INFORMATION

We may share personal information with trusted service providers where reasonably necessary to provide our services.

These may include:

  • Payment processors;
  • Courier and delivery companies;
  • Website hosting providers;
  • Email service providers;
  • Accounting or business systems;
  • Technology and security providers;
  • Suppliers where necessary to fulfil an order; and
  • Professional advisers where required.

Direct Dental Solutions does not sell personal information.

  1. COOKIES

Our website may use cookies and similar technologies to:

  • Keep the website functioning correctly;
  • Maintain shopping carts and customer sessions;
  • Remember preferences;
  • Improve website performance;
  • Measure website usage;
  • Provide analytics; and
  • Support marketing functionality where enabled.

You may restrict cookies through your browser settings, although certain website features may not operate correctly if cookies are disabled.

  1. SECURITY

Direct Dental Solutions takes reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

No internet-based system can, however, be guaranteed to be completely secure.

  1. RETENTION OF INFORMATION

Personal information will only be retained for as long as reasonably necessary for the purpose for which it was collected or for as long as required by law.

Order, transaction, accounting and tax information may be retained for longer periods where necessary for legal, financial or regulatory purposes.

  1. YOUR RIGHTS

Subject to applicable South African law, you may request:

  • Confirmation of whether we hold personal information about you;
  • Access to personal information held about you;
  • Correction of inaccurate or outdated information;
  • Deletion of information where legally permitted;
  • Objection to certain processing activities; or
  • Withdrawal of consent where processing is based on consent.

Requests may be sent to sales@directdentalsolutions.co.za.

  1. MARKETING COMMUNICATIONS

Where legally permitted, Direct Dental Solutions may send information regarding products, services or promotions.

You may unsubscribe from marketing communications at any time.

Transactional communications relating to an order, account, payment or enquiry may still be sent where necessary.

  1. THIRD-PARTY WEBSITES

Our website may contain links to external websites and services.

Direct Dental Solutions is not responsible for the privacy practices or content of independently operated third-party websites.

  1. CHILDREN

Our products and services are primarily intended for dental professionals, practices and adult customers.

We do not knowingly collect personal information from children without appropriate consent.

  1. CHANGES TO THIS PRIVACY POLICY

This Privacy Policy may be updated from time to time to reflect changes to our website, business operations or legal requirements.

The latest version will be published on this website.

  1. CONTACT US

For privacy-related questions or requests:

Direct Dental Solutions

18 Park Road
Malvern
Durban
South Africa
4093

Tel: +27 62 786 0056
Email: sales@directdentalsolutions.co.za
Website: https://directdentalsolutions.co.za/