Last Updated: October 2026

Welcome to Direct Dental Solutions.

These Terms and Conditions govern your use of https://directdentalsolutions.co.za/ and purchases made through our website. By accessing the website, creating an account or placing an order, you agree to these Terms and Conditions.

  1. BUSINESS INFORMATION

Direct Dental Solutions

18 Park Road
Malvern
Durban
South Africa
4093

Tel: +27 62 786 0056
Email: sales@directdentalsolutions.co.za
Website: https://directdentalsolutions.co.za/

  1. WEBSITE USE

You may use this website to browse products, request information, create an account and purchase products offered by Direct Dental Solutions.

You may not use the website for unlawful purposes, attempt to interfere with its operation or security, or misuse any information or functionality made available through the website.

  1. PRODUCT INFORMATION

We make reasonable efforts to ensure that product names, descriptions, specifications, images, brands and prices displayed on the website are accurate.

Product images are provided for identification and illustration purposes. Packaging, appearance, specifications or branding may occasionally change as manufacturers update their products.

Where a particular specification is important to your purchase, please contact us before placing your order.

  1. PRODUCT AVAILABILITY

All products are subject to availability.

If a product becomes unavailable after an order has been placed, we will contact you to arrange an appropriate alternative, backorder, credit or refund.

Certain specialised equipment and products may be supplied on special order and may have longer lead times.

  1. PRICING

All prices displayed on the website are in South African Rand (ZAR).

Prices may change without notice.

The price applicable to an order will normally be the price displayed at the time the order is placed, subject to correction of obvious pricing, system or catalogue errors.

Delivery charges, where applicable, will be displayed during checkout or communicated separately where a delivery quotation is required.

  1. ORDERS

Submitting an order through the website constitutes an offer to purchase the selected products.

An order will be considered accepted once payment has been successfully processed and/or the order has been confirmed by Direct Dental Solutions.

We reserve the right to decline or cancel an order where:

  • A product is unavailable;
  • An incorrect price or product description was displayed;
  • Payment cannot be verified;
  • Fraudulent or suspicious activity is identified;
  • Delivery cannot reasonably be completed; or
  • We are otherwise unable to fulfil the order.

Where payment has already been received for an order that cannot be fulfilled, the applicable amount will be refunded.

  1. PAYMENT

Online payments may be processed securely through PayFast or another approved payment provider.

Direct Dental Solutions does not store customers’ full debit or credit card information.

Payments may be subject to verification by the relevant payment provider or financial institution.

  1. SHIPPING AND DELIVERY

Orders are delivered in accordance with our Shipping and Delivery Policy.

Customers are responsible for providing complete and accurate delivery information.

Delivery dates and timeframes are estimates and may be affected by stock availability, courier delays, supplier lead times, remote-area delivery, public holidays or other circumstances outside our reasonable control.

  1. RETURNS, REFUNDS AND WARRANTIES

Returns, exchanges, defective products and refunds are handled in accordance with our Refund and Returns Policy and applicable South African consumer legislation.

Nothing in these Terms and Conditions is intended to remove or limit any statutory consumer rights that cannot legally be excluded.

  1. SPECIAL-ORDER PRODUCTS

Certain specialised products or equipment may be specifically sourced, ordered or configured for a customer.

Where permitted by law, special-order products may be subject to different cancellation or return conditions.

Any relevant special-order conditions will be communicated before or during the ordering process where applicable.

  1. PROFESSIONAL AND CLINICAL PRODUCTS

Certain products offered by Direct Dental Solutions are intended for use by qualified dental, medical or healthcare professionals.

Customers are responsible for ensuring that products are purchased, installed, handled and used by suitably trained persons and in accordance with manufacturer instructions and applicable laws, regulations and professional standards.

  1. CUSTOMER ACCOUNTS

Customers may create an account to manage orders, addresses and account information.

You are responsible for maintaining the confidentiality of your login details and for activity conducted through your account.

Please notify us if you believe your account has been accessed without authorisation.

  1. INTELLECTUAL PROPERTY

The original content, design, graphics and branding used on this website may not be reproduced, distributed or commercially used without permission.

Product names, trademarks, logos and manufacturer branding remain the property of their respective owners.

  1. THIRD-PARTY SERVICES

Our website may use or link to third-party services including payment providers, couriers, manufacturers, social media platforms and other external systems.

Direct Dental Solutions is not responsible for the independent content, availability or policies of third-party websites or services.

  1. WEBSITE AVAILABILITY

We aim to keep the website available and functioning correctly but cannot guarantee uninterrupted or error-free access.

The website may occasionally be unavailable due to maintenance, upgrades, security measures or technical problems.

  1. PRIVACY

Personal information collected through the website is handled in accordance with our Privacy Policy and applicable South African data protection legislation.

  1. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Direct Dental Solutions will not be liable for indirect, incidental or consequential losses arising from use of the website or products supplied through it.

Nothing in these Terms excludes liability or consumer rights that cannot lawfully be excluded.

  1. CHANGES TO THESE TERMS

Direct Dental Solutions may update these Terms and Conditions from time to time.

The latest version will be published on this website and will apply from the date stated above.

  1. GOVERNING LAW

These Terms and Conditions are governed by the laws of the Republic of South Africa.

  1. CONTACT US

Direct Dental Solutions

18 Park Road
Malvern
Durban
South Africa
4093

Tel: +27 62 786 0056
Email: sales@directdentalsolutions.co.za
Website: https://directdentalsolutions.co.za/