Last Updated: October 2026

This Shipping and Delivery Policy explains how orders placed with Direct Dental Solutions are processed and delivered.

  1. DELIVERY AREA

Direct Dental Solutions delivers orders within South Africa.

Where delivery falls outside our normal courier area or requires specialised transport, additional arrangements or charges may apply.

  1. DELIVERY METHODS

Orders may be delivered using third-party courier companies or another appropriate delivery method depending on:

  • Delivery location;
  • Product type;
  • Product size and weight;
  • Order value; and
  • Special handling requirements.
  1. DELIVERY CHARGES

Applicable delivery charges will be displayed during checkout where available.

Certain products, remote areas, bulky equipment or specialised orders may require a separate delivery quotation.

Where a delivery charge cannot be calculated automatically, Direct Dental Solutions may contact the customer before dispatch.

  1. ORDER PROCESSING

Orders are processed during normal business days.

Processing time depends on:

  • Product availability;
  • Payment confirmation;
  • Stock availability;
  • Supplier lead times; and
  • Whether a product is specially ordered.

Special-order or backordered products may require additional processing time.

  1. DELIVERY TIMEFRAMES

Any delivery timeframe displayed on the website or communicated by Direct Dental Solutions is an estimate unless specifically stated otherwise.

Actual delivery times may vary depending on:

  • Customer location;
  • Courier schedules;
  • Product availability;
  • Supplier lead times;
  • Public holidays;
  • Weather;
  • Transport disruptions;
  • Remote-area delivery; or
  • Other circumstances outside our reasonable control.
  1. TRACKING

Where courier tracking is available, tracking information may be provided once the order has been collected by the courier.

Tracking details may take some time to become active after collection.

  1. DELIVERY ADDRESS

Customers are responsible for providing complete and accurate delivery details.

Please ensure that:

  • The street address is correct;
  • The suburb and postcode are correct;
  • A valid contact number is provided; and
  • Someone is available to receive the delivery where required.

Direct Dental Solutions cannot accept responsibility for delays caused by incomplete or incorrect delivery information supplied by the customer.

  1. FAILED DELIVERY

Where delivery cannot be completed because:

  • Nobody is available to receive the parcel;
  • An incorrect address was supplied;
  • Access to the premises is restricted; or
  • The customer cannot be contacted,

additional delivery or redelivery charges may apply.

  1. COLLECTION

Collection may be available by prior arrangement from:

Direct Dental Solutions
18 Park Road
Malvern
Durban
South Africa
4093

Customers should not travel to collect an order until Direct Dental Solutions has confirmed that the order is ready for collection.

  1. LARGE OR SPECIALISED EQUIPMENT

Dental chairs, imaging systems and other large or specialised equipment may require:

  • Specialised transport;
  • Additional handling;
  • Delivery coordination;
  • Installation arrangements; or
  • A separate delivery quotation.

Direct Dental Solutions will contact the customer where additional arrangements are required.

  1. INSPECTION ON DELIVERY

Customers should inspect their order as soon as reasonably possible after delivery.

Where packaging appears visibly damaged, customers are encouraged to photograph the packaging before opening it.

Please contact us promptly if:

  • Products are damaged;
  • Products are missing; or
  • An incorrect product has been delivered.
  1. DELIVERY DELAYS

Direct Dental Solutions will make reasonable efforts to assist where an order is delayed.

Courier delays, supplier delays, severe weather, strikes, transport disruption, infrastructure problems or other circumstances outside our reasonable control may affect delivery timeframes.

  1. CHANGES TO DELIVERY DETAILS

Please contact us immediately if you need to change your delivery address.

Once an order has been dispatched, we cannot guarantee that the courier will be able to redirect it.

Additional courier charges may apply where a parcel needs to be redirected.

  1. RETURNS

Delivery-related returns are subject to our Refund and Returns Policy.

  1. CONTACT US

For delivery enquiries:

Direct Dental Solutions

18 Park Road
Malvern
Durban
South Africa
4093

Tel: +27 62 786 0056
Email: sales@directdentalsolutions.co.za
Website: https://directdentalsolutions.co.za/

Please include your order number when contacting us about an existing order.